ARE YOUR SALES MADE BY THE METER?

Each 1 unit of product you add to the cart will be reflected in the order as 1 meter. (Valid only for fabrics.) E.g. if you place an order for 3 units, you will be sent fabric in a single piece 3 meters long.

I PLACED AN ORDER BUT IT HASN'T REACHED ME YET?

If your order does not reach you or if you receive no notification, it will be enough to contact us. Our relevant team resolves the issue and, informing you as soon as possible, arranges the shipment of the products.

WHICH SHIPPING METHODS ARE AVAILABLE??

Your orders will be sent via the Yurtiçi Kargo company and the shipping fee is 179 TL.

Orders of 2000 TL and above are shipped with free shipping.

How long does it take for my package to reach me?

All orders you place by 14:00 on Mondays and Fridays are delivered to the courier company the same day. ( Saturday 12:00)

Products delivered to the courier company reach you within 2-4 business days.

DO YOU SHIP INTERNATIONALLY?

Making an international purchase through our website is currently not possible, but you can contact us at info@kumaskumas.com to arrange your overseas shipments. Information about any additional fees will be provided by a specialist.

HOW CAN I ACCESS MY ORDER'S SHIPMENT TRACKING INFORMATION?

Your orders are delivered to the courier company within 2 days at the latest, and shipment tracking information is sent to you by email and text message. If you have not received your shipment tracking information, you can access it as soon as possible by getting help via WhatsApp +90 532 432 5705 live support or by sending an email to info@kumaskumas.com.

WHICH PAYMENT METHODS ARE ACCEPTED?

Online Credit Card (Secured by İyzico) , Bank Transfer/EFT (you can get in touch via WhatsApp)

IS ONLINE PURCHASING SAFE?

İyzico , using technology in every area of its work, promises you a more secure and efficient service guarantee. With its AI-powered fraud protection system, iyzico provides 24/7 protection against all suspicious transactions in the online shopping world.

HOW CAN I PLACE AN ORDER?

You can proceed to the checkout page by adding a product to the cart on our website or by clicking the buy now button. We have made the payment process easier for you. You can view all your information on a single screen and complete your order.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

You can place an order without creating an account. An email address and mobile phone number are required. If you wish, you can send a password-creation request to your email address and create your account.

You can register with the system in one click using your social accounts. E.g. Google account, facebook account, etc..

HOW SHOULD I GET IN TOUCH IF I HAVE ANY QUESTIONS?

You can send your questions by email to info@kumaskumas.com. If you wish, you can get live support using the WhatsApp button located at the bottom of our homepage.

HOW CAN I CANCEL OR CHANGE MY ORDER?

You can get live support via WhatsApp using the WhatsApp button on our homepage. WhatsApp contact: +905324325705

HOW CAN I TRACK MY ORDER?

You can reach the courier companies' websites by clicking the shipment tracking number sent to you or via the specified link, and learn the current status of your order using your tracking number. Shipment tracking information for your order will be sent to your phone as an SMS. If you experience any problem, you can contact us; we are happy to help.