Refund policy

CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS

GENERAL:

1.If you place an order electronically through the website you are using, you are deemed to have accepted the pre-information form presented to you and the distance sales agreement.

2.Buyers are subject to the provisions of Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), as well as other applicable laws, regarding the sale and delivery of the product they purchase. 

3.Shipping fees, which are the product dispatch cost, shall be paid by the buyers.

4.Each purchased product shall be delivered, within the legal period not exceeding 30 days, to the person and/or organization at the address indicated by  the buyer. If the product is not delivered within this period,  the Buyers may terminate the agreement. 

5.The purchased product must be delivered complete, in accordance with the qualities specified in the order, and together with documents such as the warranty certificate and user manual, if any. 

6.If it becomes impossible to sell the purchased product, the seller must notify the buyer of this situation in writing within 3 days of learning of it. The total amount must also be refunded to the Buyer within 14 days. 

IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID: 

7.If the Buyer does not pay the price of the product they purchased or cancels it in the bank records, the Seller's obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD: 

8.If, after the product has been delivered, it is determined that the credit card used by the buyer for payment was used unfairly by unauthorized persons, and if the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the agreement to the SELLER within 3 days, with the shipping cost belonging to the SELLER. 

IF THE PRODUCT CANNOT BE DELIVERED ON TIME FOR UNFORESEEN REASONS: 

9.If force majeure events that the Seller could not foresee occur and the product cannot be delivered on time, the situation is reported to the Buyer. The Buyer may request cancellation of the order, replacement of the product with an equivalent, or postponement of delivery until the obstacle is removed. If the Buyer cancels the order; if they paid in cash, this amount is paid to them in cash within 14 days of the cancellation. If the Buyer paid by credit card and cancels, the product price is refunded to the bank within 14 days of this cancellation; however, it is possible that the bank will transfer it to the buyer's account within 2-3 weeks. Orders under 5 meters, once cut, are not accepted as returns. The Seller's right to compensation arises.

THE BUYER'S OBLIGATION TO INSPECT THE PRODUCT: 

10.The Buyer shall inspect the goods/service subject to the agreement before taking delivery; they shall not take delivery from the courier company of damaged and defective goods/service such as dented, broken, or with torn packaging. Goods/service that are taken delivery of shall be deemed undamaged and intact. After delivery, the BUYER must protect the goods/service with care. If the right of withdrawal is to be used, the goods/service must not be used. The invoice must also be returned together with the product.

RIGHT OF WITHDRAWAL:

11.The BUYER may exercise the right to withdraw from the agreement by rejecting the goods, without assuming any legal or criminal liability and without giving any reason, within 14 (fourteen) days from the date of delivery of the purchased product to themselves or to the person/organization at the address they indicated, provided that they notify the SELLER through the contact details below. There is no right of withdrawal for products under 20 meters. There is no right of withdrawal due to color and similar differences, and product returns are not accepted.

12.CONTACT DETAILS TO WHICH THE SELLER'S WITHDRAWAL NOTICE SHALL BE MADE:

COMPANY 

NAME/TITLE: ŞAHİNLER KOLL.ŞTİ

ADDRESS: Semerciler Caddesi no:38 Ortahisar/Trabzon

EMAIL:info@kumaskumas.com

TEL: 5324325705

FAX:

DURATION OF THE RIGHT OF WITHDRAWAL:

13.If what the Buyer purchased is a service, this 14-day period starts from the date the agreement is signed. In service agreements where performance of the service has begun with the consumer's approval before the withdrawal period expires, the right of withdrawal cannot be exercised. 

14.The costs arising from the exercise of the right of withdrawal belong to the SELLER.

15.To exercise the right of withdrawal, written notice must be given to the SELLER within the 14 (fourteen) day period by registered return mail, fax or e-mail, and the product must not have been used within the framework of the "Products for Which the Right of Withdrawal Cannot Be Used" provisions set out in this agreement. 

EXERCISE OF THE RIGHT OF WITHDRAWAL: 

16.The invoice of the product delivered to the third party or to the BUYER (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the organization when returning. Order returns whose invoices are issued in the name of organizations cannot be completed unless a RETURN INVOICE is issued.)

17.The return form, and the products to be returned, must be delivered complete and undamaged together with their box, packaging and standard accessories, if any.

RETURN CONDITIONS:

18.The SELLER is obliged to return the total amount and the documents that place the BUYER under obligation to the BUYER within a period of at most 10 days from receiving the withdrawal notice, and to take back the goods within a period of 20 days.

19.If there is a decrease in the value of the goods due to a reason arising from the BUYER's fault, or if return becomes impossible, the BUYER is obliged to compensate the SELLER's losses in proportion to their fault. However, the BUYER is not responsible for changes and deteriorations that occur due to the proper use of the goods or product within the withdrawal period. 

20.If, due to the exercise of the right of withdrawal, the amount falls below the campaign limit set by the SELLER, the discount amount benefited from within the scope of the campaign is cancelled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED: 

21.Pursuant to the Regulation, the following cannot be returned: goods prepared in line with the BUYER's request or clearly their personal needs and not suitable for being returned; underwear bottoms, swimsuit and bikini bottoms, cosmetics, disposable products, and goods that are liable to spoil quickly or may exceed their expiry date; products that are not suitable to be returned in terms of health and hygiene if their packaging is opened by the BUYER after being delivered to the BUYER; products that become mixed with other products after delivery and cannot be separated by their nature; goods relating to periodicals such as newspapers and magazines, other than those provided under a subscription agreement; services performed instantly in the electronic environment or intangible goods delivered instantly to the consumer; and audio or video recordings, books, digital content, software programs, data recording and data storage devices, and computer consumables whose packaging has been opened by the BUYER. In addition, pursuant to the Regulation, the right of withdrawal cannot be exercised for services whose performance has begun with the consumer's approval before the withdrawal period expires.

22.Cosmetic and personal care products, underwear products, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridge, ribbon, etc.) must have their packaging unopened and be untried, undamaged and unused in order to be returnable. 

DEFAULT AND ITS LEGAL CONSEQUENCES

23.In the event that the BUYER defaults when they make the payment transactions by credit card, the BUYER accepts, declares and undertakes that they will pay interest within the framework of the credit card agreement between them and the cardholder bank, and will be liable towards the bank. In this case, the relevant bank may resort to legal remedies; it may claim the costs and attorney's fees that arise from the BUYER, and in any case, if the BUYER defaults due to their debt, the BUYER accepts that they will pay the loss and damage suffered by the SELLER due to the delayed performance of the debt. 

PAYMENT AND DELIVERY

24.By making a Bank Transfer or EFT (Electronic Fund Transfer), you can make it to any of our (TL) accounts at the ............, ........., bank.

25.Through our site, with your credit cards, you can benefit from online single payment or online installment options for any credit card. In your online payments, the amount will be charged from your credit card at the end of your order.

Pre-Order Products
Our upholstery fabrics are supplied by pre-order, specially procured for your
order. Since, under the Regulation on Distance Contracts, they fall within the scope of products prepared in line with the consumer's requests
and specific to the person/order,
pre-order products (upholstery fabrics) have no right of return or withdrawal.
By purchasing a pre-order product, the customer is deemed to have read and accepted this condition.